• Shop 17, V9 Russia Cluster, International City, Warsan First, Dubai
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Privacy policy

How P&H Gulf TCM Center collects, uses and protects your personal information.

This privacy policy explains how P&H Gulf TCM Center (By V9 Group) (“P&H”, “we”, “us”) collects, uses, shares and protects personal information when you visit this website, contact us or book a treatment. By using the website or our services, you agree to the practices described here.

1. Who we are and what this policy covers

P&H Gulf TCM Center is a Traditional Chinese Medicine, physiotherapy and wellness center at Shop 17, V9 Russia Cluster, International City, Warsan First, Dubai, United Arab Emirates, and is part of V9 Group.

This policy covers information collected through this website, through enquiries by WhatsApp, WeChat and telephone, and at the center. We handle personal information in line with the applicable laws of the United Arab Emirates.

2. Information you give us

We collect the information you choose to give us, for example when you send an enquiry, book an appointment or buy a package. This can include:

  • your name, mobile number, email address and preferred contact method;
  • details of the enquiry, appointment, treatment or package you ask about;
  • health information you share with us, or that your therapist needs in order to treat you safely;
  • insurance details, such as your insurer, policy or member number and Emirates ID, when you ask us to support a claim or bill your insurer;
  • payment and purchase details needed to complete a transaction.

3. Information collected automatically

When you visit the website, our hosting and the tools we use may record technical information such as your IP address, browser and device type, the pages you view and the time of your visit.

Cookies and similar technologies help the website work, remember your preferences and show us how the website is used. You can block or delete cookies in your browser settings, although some parts of the website may not work as intended if you do.

4. How we use your information

We use personal information to:

  • reply to enquiries and arrange, manage and remind you about appointments;
  • provide treatment and keep the records needed for your care;
  • prepare reimbursement documents or process direct billing, when you ask us to;
  • process payments and manage the packages you buy;
  • look after the website and improve our services;
  • send occasional updates or offers, only where you have agreed to receive them (you can opt out at any time);
  • meet our legal, regulatory and accounting obligations, and protect the rights and safety of our clients, staff and business.

5. Health information

Health information is sensitive, and we handle it with extra care. We collect only what is needed to decide whether a treatment is suitable for you and to provide it safely.

Access is limited to the people involved in your care and to staff who need it to run the center. We share health information outside the center only with your consent, with your insurer or TPA when you ask us to claim on your behalf, or where the law requires it.

6. When we share information

We do not sell your personal information. We may share it with:

  • the therapists and staff involved in your care;
  • other V9 Group branches, when you use a package across branches or ask us to move a booking;
  • insurers and third-party administrators (TPAs), for claims you ask us to support;
  • Tabby or Tamara, if you choose to pay with them;
  • service providers that help us run the center and the website, such as hosting, IT, messaging and booking providers, who may use it only to provide their services to us;
  • government authorities, regulators or courts, where the law requires it or where it is needed to protect our rights;
  • a buyer or successor, if all or part of our business is reorganised, merged or sold, on the condition that they protect it in line with this policy.

We may also share information when you ask us to or give your consent.

7. Advertising and analytics

We may use analytics tools to understand how visitors use the website, and advertising platforms to show information about our services on other websites and on social media. These providers may use cookies to collect information about your visits. They process that information under their own privacy policies, and you can usually manage your choices through their settings or your browser.

8. Your rights

You can ask us to:

  • confirm whether we hold personal information about you and give you a copy;
  • correct information that is inaccurate or incomplete;
  • delete information we no longer need to keep;
  • stop using your information for marketing, or withdraw a consent you have given.

To make a request, contact us using the details below. We may ask you to confirm your identity first. Some records, including treatment records, may have to be kept for a period set by law.

9. How long we keep information

We keep personal information only for as long as we need it for the purposes described in this policy, including providing your care, supporting insurance claims and meeting the record-keeping periods that apply to health and financial records in the UAE. When information is no longer needed, we delete it or make it anonymous.

10. How we protect information

We use reasonable administrative, technical and physical measures to protect personal information from loss, misuse and unauthorised access. No website, messaging service or storage system is completely secure, so we cannot guarantee absolute security.

Please do not send detailed health information through the website enquiry form. We are happy to discuss it with you in person or by phone.

11. Links to other websites

This website links to other websites and services, such as insurers, payment providers, WhatsApp and Google Maps. We are not responsible for how they handle your information, so please read their privacy policies before you share information with them.

12. Children

This website is not intended for children. We do not knowingly collect personal information from anyone under 18 through the website. If you believe a child has sent us information through the website, please contact us and we will delete it.

13. Changes to this policy

We may update this policy from time to time. The current version will always be on this page, with the date it was last updated. If you keep using the website after a change, the updated policy applies.

14. Contact us

If you have a question about this policy or about how we handle your information, please contact us:

Last updated: November 2026