Refund and cancellation policy
How cancellations, changes and refunds work for appointments, treatments and packages.
- Shop 17, V9 Russia Cluster, International City, Warsan First, Dubai
How cancellations, changes and refunds work for appointments, treatments and packages.
This policy explains what happens when an appointment, treatment or package bought from P&H Gulf TCM Center (By V9 Group) is changed or cancelled. It forms part of our terms and conditions.
If you need to move or cancel an appointment, please tell us as early as possible on WhatsApp at +971 56 121 6188 or by phone on +971 4 422 6941 or 600 560 666. Early notice lets us offer the time to someone else and find you a new slot.
We do not give refunds once an order or booking has been cancelled. Where we can, we will help you move your appointment to another date instead.
Package sessions are not refundable, including sessions that have not been used. Package validity, and whether a package can be used at another V9 Group branch, is confirmed at the time of purchase.
If we have to cancel or move an appointment, we will contact you as soon as possible to arrange another time.
Purchases paid with Tabby or Tamara are also subject to the provider’s own terms, including how instalments are handled if a purchase changes.
Reimbursement and direct billing decisions are made by your insurer or TPA. A claim that is declined or only partly covered does not make a treatment or package refundable.
If you have a question about a booking or a package, please contact us before you buy:
Last updated: November 2026